Complaints & returns

To ensure that your complaints and material returns are processed quickly and smoothly, we kindly ask you to follow the instructions below. This helps us address your concerns efficiently and to your satisfaction.

Complaints

We kindly ask you to submit complaints exclusively through our current complaint form:

Complaint form

pdf, 64 KB

Please send the completed form to our email address complaint@dinol.com.

This ensures that all necessary information is available and your concern is processed quickly.

Returns

If you wish to return any materials, please notify us in advance using the material return form:

Material Return Form

pdf, 115 KB

This helps us to plan the return efficiently. Please label the returned goods properly, especially with the complaint number and batch details. The material return form should be attached directly to the goods to ensure quick allocation.

If you require assistance or have any questions, please contact your designated sales representative or send us an email at complaint@dinol.com.